Front Desk Receptionist @ Boutique Hotel

Recruiter:

Skills Connector

Job Ref:

Sti000304/SH

Date posted:

Monday, September 14, 2026

Location:

Stellenbosch, South Africa

SUMMARY:
Role overview:

As the Front Desk Agent, you will be the first and last point of contact for every visiting guest. Your outstanding customer services experience within the hospitality industry will put you at the TOP of the shortlist!

POSITION INFO:
Skills & Attributes required:

Excellent verbal and written communication, with strong telephone and email etiquette.
Warm, guest-focused manner with genuine attentiveness to detail and guest preferences.
Calm and effective under pressure, with strong problem-solving and service recovery skills.
Comfortable with PMS/booking software and secure payment processing.
Well-organized, accurate, and reliable with cash and billing procedures.
Team-oriented, with the ability to coordinate smoothly across departments.
Strong local knowledge of Stellenbosch dining, wine, and activities — or willingness to learn quickly.

Minimum Requirements:

Previous experience in a front desk, reservations, or guest-facing hospitality role
Fluent in English & Afrikaans
Flexible to work shifts, including weekends and public holidays
Own Transport

Responsibilities:

Reservations & Pre-Arrival:

Manage bookings across all channels (direct, OTA, walk-ins and travel agents
Maintain accurate PMS records
Respond to telephonic and email enquiries
Process payments & deposits
Send booking confirmations

Upon Guests Arriving:

Welcome guests, confirm reservation details & complete registrations
Coordinate Housekeeping to ensure ready-rooms
Issue of Key cards and advise on other activities i.e. restaurant bookings, concierge services

During Guest Stay:

Engage with guests during their stay & follow up on booked services
Route guest request to relevant departments i.e. housekeeping, kitchen, maintenance

On Check-out:

Prepare accurate guest folios ahead of departure and settle accounts
Assist with luggage and travel arrangements
Deliver a personalized farewell and encourage post-stay reviews
Ensure the post-stay review/feedback request is sent, and escalate any negative feedback to management the same day

General:

Maintain accurate financial records and complete shift reconciliation
Uphold key card control, visitor log, and other security procedures
Support up-selling of rooms, shuttles, and local experiences to enhance guest stays and hotel revenue.

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