Hotel Receptionist

Recruiter:

Hospitality Hire

Job Ref:

CPT000238/AW

Date posted:

Wednesday, September 9, 2026

Location:

Cape Town, South Africa

Salary:

R10 000

SUMMARY:
Position: Hotel Receptionist – Cape Town | Opera PMS Experience Essential
Location: Cape Town, Western Cape

Hospitality Hire is recruiting an experienced Hotel Receptionist for a busy hotel in Cape Town, Western Cape.
We are looking for a professional, well-presented and guest-focused Receptionist with previous hotel front office experience and hands-on experience using Opera PMS (Property Management System).
This position is suited to someone who enjoys working in a busy hotel environment, communicates confidently with guests and can remain professional and organised during high-volume check-in and check-out periods.

POSITION INFO:
Minimum Requirements

Matric / Grade 12 essential
Minimum 2 years' experience as a Receptionist or Front Office Receptionist within a hotel
Previous Opera PMS experience is essential
Strong guest service and communication skills
Good computer literacy
Professional telephone and email communication skills
Ability to handle guest queries and complaints professionally
Comfortable working in a busy, high-volume hotel environment
Must be willing and able to work shifts, weekends and public holidays
Must be based in Cape Town or able to travel reliably for shift work

Key Responsibilities

Welcome and assist hotel guests in a professional and friendly manner
Manage guest check-ins and check-outs
Process guest information and reservations using Opera PMS
Handle guest accounts, payments and billing queries
Answer telephone calls, emails and front office enquiries
Assist guests with hotel information and requests
Respond to guest queries and complaints professionally
Liaise with Housekeeping, Reservations, Maintenance and other hotel departments
Maintain accurate guest profiles and information on Opera PMS
Ensure front office procedures and hotel service standards are followed
Provide efficient guest service throughout the guest journey

What We’re Looking For
We are specifically looking for candidates who already have hotel reception / front office experience. This is not an entry-level Receptionist position.
The successful candidate will be confident using Opera PMS, comfortable dealing directly with hotel guests and experienced in the operational demands of a busy hotel front desk.
To Apply
Please submit an updated CV clearly showing:

Your hotel Receptionist / Front Office experience
The hotels or hospitality establishments where you have worked
Your experience using Opera PMS
Your employment dates

Only candidates who meet the minimum requirements will be contacted.
Apply for this Hotel Receptionist vacancy in Cape Town today.

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