SUMMARY:
An opportunity for an experienced Warranty Administrator is required for permanent employment based in the Midvaal.
POSITION INFO:
Title: Warranty Administrator
Area: Midvaal
Industry: Automotive Workshop / Vehicle Dealership / Service Centre
Ref No.: TRG 2536
Salary: R25 000 – R30 000 per month (depending on experience and brand knowledge)
Start Date: As soon as possible
Type: Permanent
Special Instructions: Preference given to candidates with Heavy Motor Vehicle / Medium Motor Vehicle / Commercial Vehicle experience and warranty knowledge of major brands
An opportunity for an experienced Warranty Administrator is required for permanent employment based in the Midvaal.
- This role requires a candidate with strong administrative and technical understanding of commercial vehicle warranty processes.
- The successful candidate will manage the end-to-end warranty claim lifecycle, ensure compliance with manufacturer standards, and work closely with the service and parts teams to maximise claim approvals and recovery.
DUTIES & RESPONSIBILITIES:
- Process, submit and follow up on all warranty claims for commercial vehicles and trucks in accordance with manufacturer guidelines
- Accurately capture and maintain warranty documentation, job cards, parts usage and supporting evidence
- Liaise with manufacturers, technical support teams and internal stakeholders on claim status, queries and approvals
- Verify that all warranty work meets manufacturer standards before submission
- Monitor outstanding claims, resolve rejections or queries promptly, and ensure timely payment recovery
- Maintain detailed records of warranty history, claim success rates and manufacturer correspondence
- Support the Service Advisors and workshop team with warranty-related technical and administrative queries
- Prepare warranty reports, statistics and reconciliation for management
- Ensure compliance with all brand-specific warranty policies and procedures
- Assist with continuous improvement of internal warranty processes and documentation standards
- Build and maintain effective working relationships with manufacturer warranty departments
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
- Grade 12 (Matric)
- Minimum 5 years’ proven experience as a Warranty Administrator (or similar) within a truck / heavy commercial vehicle (HMV), medium commercial vehicle (MMV) or light commercial vehicle (LMV) workshop / dealership environment (essential)
- Strong practical experience processing warranty claims for major / multi truck brands or similar highly advantageous
- Solid understanding of commercial vehicle servicing, diagnostics, parts and repair processes
- Excellent attention to detail, administrative and organisational skills
- Computer literacy with experience in dealership management systems / warranty portals advantageous
- Strong written and verbal communication skills
- Ability to work accurately under pressure and meet claim submission deadlines
- Traceable & contactable references
- Local residency or willing to relocate to Midvaal / surrounding Gauteng areas
- Submit CV (Word / PDF) to therecruitmentguy @ outlook .com, Ref # (TRG 2536)
SKILLS REQUIRED:
• Warranty claim processing and administration
• Manufacturer policy compliance and documentation
• Attention to detail and accuracy
• Data capturing and record keeping
• Communication and liaison skills
• Time management and deadline-driven work
• Problem-solving on claim queries and rejections
• Basic technical understanding of commercial vehicles / trucks
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APPLICATION INSTRUCTIONS
- Only applications from suitably experienced candidates who meet the requirements of this vacancy will be considered.
- Interested candidates must submit their updated CV (Word / PDF) via email to therecruitmentguy @ outlook .com , quoting the correct Ref. Number (TRG 2536) in the subject line.
Please attach all relevant supporting documentation, including (where applicable):
- Tertiary and secondary qualifications
- Professional memberships and/or partnerships
- Trade, training, and/or in-house certificates
- Relevant operating, vehicle, hardware, or equipment licences
- Previous employment references with contactable details
- Correspondence will be limited to shortlisted candidates who meet the minimum requirements.
- If you do not receive feedback within three (3) weeks of submitting your application, please consider your application unsuccessful.
The Recruitment Guy (Pty) Ltd South Africa
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