Workshop Administrator

Recruiter:

ARCS

Job Ref:

PTA001519/FS

Date posted:

Thursday, September 17, 2026

Location:

Johannesburg, South Africa

Salary:

10000 Monthly

SUMMARY:

WORKSHOP ADMINISTRATOR
Johannesburg

We are looking for a professional, customer-focused Workshop Administrator to join a busy automotive workshop environment.
Key Responsibilities:

Schedule and manage workshop service bookings and customer appointments.
Welcome customers and assist with the vehicle check-in process.
Liaise with customers, technicians, workshop staff and parts departments.
Handle customer enquiries professionally and provide regular updates on vehicle repairs.
Communicate changes to repair estimates, costs and completion times.
Advise customers on vehicle servicing and maintenance requirements.
Coordinate insurance repair authorisations where required.
Conduct booking confirmations, follow-ups and contact no-shows to reschedule appointments.
Maintain accurate customer and CRM information and contact customers when services are due.
Promote additional products and services where appropriate.
Ensure vehicles, keys and workshop documentation are handled correctly.
Process administrative duties, including ensuring payments are received correctly.
Maintain high levels of customer satisfaction and CSI.
Ensure compliance with workshop procedures and manufacturer standards.

POSITION INFO:
Requirements:

Grade 12 / Matric.
Previous experience dealing with customers, preferably within an automotive workshop environment.
Strong customer service and communication skills.
Customer-centric and professional approach.
Well-presented and organised.
Valid Driver’s Licence.
Good working knowledge of Microsoft Word and Excel.
Ability to work in a fast-paced workshop environment.

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