Receptionist Switchboard / Helpdesk Operator

SUMMARY:
We are looking for a  Receptionist Switchboard / Helpdesk Operator, who will greet visitors, handle incoming calls and perform general administrative duties.

POSITION INFO:
Requirements
Qualifications

• Grade 12 (Matric)

• Minimum of 2 - 4 years’ experience in a Switchboard/Helpdesk 
• Operator role and administrative environment 
• Strong Proficiency in relevant computer and software packages i.e. MS Office

• Receive, direct and redirect calls. 
• Answer all incoming calls and handle caller’s inquiries. 
• Act as first point of contact for all customer enquires take detailed messages, relay telephone messages. 
• Assist with bookings of boardrooms if/when requested to. 
• Inform relevant staff of visitor’s arrival. 
• Resolve general queries from visitors. 
• Project a professional image of the company by: delivering friendly and efficient service , ensuring calls speedy , effectively answer or direct queries or enquiries