Receptionist Switchboard / Helpdesk Operator

SUMMARY:
-

POSITION INFO:

Greeting visitors, handle incoming calls and perform general administrative duties. The scope of work for the receptionist position in Sandton has changed given the fact that there is no longer a reception area, therefor clients, visitors and contractors are no longer received. The job specification is therefore amended to include Helpdesk Operator responsibilities.

Office Support

• Receive, direct and redirect calls.
• Answer all incoming calls and handle caller’s inquiries.
• Act as first point of contact for all customer enquires take detailed messages, relay telephone messages.
• Assist with bookings of boardrooms if/when requested to.
• Inform relevant staff of visitor’s arrival.
• Resolve general queries from visitors.
• Project a professional image of the company by:
• delivering friendly and efficient service
• ensuring calls speedy
• effectively answer or direct queries or enquiries

Helpdesk

• PIMS Helpdesk 2/ MyBuildings – Tasks allocated can vary according to requirements and may be amended from time to time.
• Manage marketing and Transnet vendor documentation in line with procedural documentation.
• Loading of National Marketing and Transnet vendors.
• Assist contractors with day-to-day enquiries.
• Checking/auditing of Marketing and Transnet vendor received invoices and to be checked against the compliance checklist.
• Check coding of invoices as per the code supplied by the requester of the job card
• Ensuring that the correct paperwork is attached to the invoice.
• Follow up and resolve non-compliant invoices
• Reconciliation of Marking and Transnet vendor statements
• Update vendor files.
• Administration and data capturing as may be required from time to time including but not limited to Tenant information uploads to MyBuildings for broadcast purposes

Qualifications

• Grade 12 (Matric)

Experience

• Minimum of 2 - 4 years’ experience in a Switchboard/Helpdesk Operator role and administrative environment
• Strong Proficiency in relevant computer and software packages i.e. MS Office