Receptionist / Office Administrator

SUMMARY:
Our client in Franschhoek is seeking a Receptionist / Office Administrator.

POSITION INFO:
Requirements:
Lives in or near Franschhoek, if not, has reliable transport.
Proven prior work experience in or related to any of the following: Office Administrator, Administrative assistant, Finance, Receptionist.
Tertiary education in or related to; Administration, Management, HR course (candidate with more than 1 years’ work experience can qualify without tertiary education)
Additional requirements for office/admin position:
1-3 years’ experience in administration, office support or any related fields
MS Office (word, excel, outlook), experience in working with Pastel would be an advantage
Fluent in English and Afrikaans

Additional skills for office/admin position:
Basic accounting or bookkeeping knowledge
Ability to explain payment terms clearly
Ability to encourage payment while remaining a positive relationship with clients

Key Responsibilities:
Greet and welcome visitors in a professional manner
Answering the phone and responding to emails, divert calls over to person client requests
Responding to emails; assisting clients, queries, complaints, etc.
Providing general information about the company to callers, visitors, email queries, etc.
Taking orders via WhatsApp, emails, or phone calls
Processing tax invoices, sales orders, quotations, etc, using Pastel.
Scheduling appointments for staff such as doctor and dentist appointments
Managing calendar; remind staff or boss of meetings, or any other important dates, as they request
Receive packages and signing off deliveries or collections from internal departments
Providing basic administrative support; filing and organising documents, document preparation, printing, scanning
Reporting issues to appropriate personnel
Taking the work cell phone home to take notes of orders, queries, complaints, etc, sent via WhatsApp and notifying the personnel the next day (only if required)
Additional key responsibilities for office/admin position:
Managing their own client base; processing their orders, review accounts and payment history, send out statements
Debt collection
Identify clients with slow and outstanding payments, overdue accounts, irregular payment pattern
Assist with basic accounting or payroll tasks (if required)
order and manage office supplies (mainly stationary)
Stock taking

Please send cv, qualifications, references, salary expectation to

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