Medical Receptionist / Front Desk (ENT Practice)

SUMMARY:
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POSITION INFO:

Position: Medical Receptionist / Front Desk (ENT Practice)
Location: Rosebank, Johannesburg
Industry: Medical / Healthcare (ENT Practice)
Salary: R20,000 – R30,000 per month (depending on experience)

Job Purpose

An established ENT practice in Rosebank is seeking an experienced Medical Receptionist / Front Desk (ENT Practice))to ensure the smooth day-to-day running of the front office. The role requires strong knowledge of medical aid processes, ICD codes, authorisations, and excellent patient service skills.

Key Responsibilities

• Manage front desk operations and patient reception in a professional and compassionate manner

• Schedule patient appointments and manage the doctor’s diary

• Process medical aid claims, authorisations, and pre-approvals

• Capture and verify ICD-10 codes accurately

• Liaise with medical aids regarding benefits, payments, and authorisation requirements

• Handle patient queries, billing enquiries, and follow-ups

• Maintain accurate patient records and ensure POPIA compliance

• General administrative duties to support the practice

Minimum Requirements

• Proven experience as a medical receptionist/front office administrator (ENT or specialist practice preferred)

• Strong knowledge of medical aid procedures, ICD-10 coding, and authorisations (essential)

• Experience working directly with medical aids and patient billing processes

• Excellent communication and customer service skills

• Strong organisational skills and attention to detail

• Proficiency in medical practice management systems and MS Office

Personal Attributes

• Friendly, professional, and patient-focused

• Ability to work under pressure in a busy medical environment

• High level of confidentiality and professionalism

• Strong problem-solving ability

Working Hours

Standard medical practice hours (to be confirmed)