Dental Receptionist

SUMMARY:
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POSITION INFO:

Dental Receptionist | Sandton, Johannesburg | Permanent

Be the welcoming face of a busy, patient-focused dental practice in Sandton. This is a key front-office role where professionalism, efficiency, and care come together.

The role is responsible for managing the full front desk function of a high-volume dental practice. You will be the first point of contact for patients, ensuring appointments, records, and daily administration are handled accurately and smoothly. Prior experience within a dental practice and confidence using dental practice management software are essential.

The position works closely with dentists and dental assistants to ensure optimal chair time, patient flow, and communication across the practice. Attention to detail, calm professionalism, and strong organisational skills are critical to success in this role.

The client is an established dental practice based in Sandton, known for its professional standards and commitment to patient care. The environment is fast-paced, structured, and team-oriented, with a strong focus on service excellence and compliance.

What You’ll Do

• Welcome and assist patients professionally, in person and telephonically

• Schedule, confirm, and manage dental appointments

• Manage patient check-ins and check-outs efficiently

• Capture, update, and maintain accurate patient records on practice management systems

• Process payments, billing, and medical aid claims

• Reconcile daily payments and support basic financial administration

• Liaise with dentists and dental assistants to manage chair time and patient flow

• Manage calls, emails, and practice correspondence

What You Bring

• Proven experience working in a dental practice

• Hands-on experience with dental practice management software

• Strong administrative and organisational skills

• Excellent communication and customer service ability

• High attention to detail and accuracy

• Professional, reliable, and discreet approach

What Success Looks Like

• A calm, efficient front desk with excellent patient experience

• Accurate records, billing, and appointment management

• Strong coordination between clinical and administrative teams

• Consistent professionalism in a fast-paced practice environment