Medical Receptionist

SUMMARY:
- Reception - Medical Aid working-knowledge - Administration

POSITION INFO:

Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day in a radiology environment includes:

• Working closely with the rest of the team to provide superior diagnostic and interventional services.
• Collaborating with physicians and healthcare providers to ensure accurate, timely patient diagnoses.
• Managing patient care with compassion and professionalism, ensuring comfort and safety throughout their visit with us.
• Contributing to a fast-paced, evolving environment where your skills are valued and continuously honed
   

Minimum Requirements:

• 1-2 years in a medical environment
• 2 - 3 years' experience in a professional high-pressure environment 
• Previous experience in a Radiology environment
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)
  
  

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure terms and conditions are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to the correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients and regularly give feedback / updates to them
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments 
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Ensure you live the vision and values of the company:
  • Company Mission Statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
  • Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
  • Assist others with resolving outstanding queries and authorisations
  • Assist in keeping the reception area neat and tidy and noise levels down
  • Check the accuracy of your work
  • Take responsibility for your continuous growth in knowledge, work and soft skills
  • Participate in monthly staff meetings /small group meetings and make suggestions for improvement
  • Maintain strict confidentiality at all times
  • Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice
  • Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department
    
    

Hours of Work:

• Shift rotation on a weekly basis:

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