Roaming Medical Receptionist

SUMMARY:
Providing reception and administrative support across multiple branches, radiology field

POSITION INFO:

Job Title:  Permanent Roaming Receptionist

Responsible for providing reception and administrative support across multiple branches, with flexibility to travel to any branch as required.

Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day as a Roaming Receptionist in a radiology reception environment includes:

To rotate to, and work at all branches during staff shortages; receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

  Minimum Requirements:

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years’ experience in a professional high-pressure environment 
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non-negotiable and willing to travel
  
  

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments 
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Hours of Work:

When assisting with 1 or 2 shifts at a branch, the hours would be mostly 08h00 – 17h00. When booked in advance to help at a specific branch, you will cover the 8-hour shift of the absent staff member. These shifts may be as early as 6h00 and end as late as 18h30.You may also be required to assist with the occasional night shift.

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff. 

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands-on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

Ready to make a difference? Apply today to become part of a team that cares about your success and
well-being.

Kindly note: we will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.