Automotive – Customer Experience Receptionist - Gauteng, Northcliff

SUMMARY:
#DriveYourCareerForward as the welcoming face of a modern automotive showroom, creating exceptional first impressions for every customer!
The role of the Customer Experience Receptionist is to provide a seamless front-of-house experience, ensuring every customer feels welcomed, valued and assisted from the moment they arrive.

Remuneration:
Basic Salary: R15,000 per month – Benefits include 50% Medical Aid Contribution, Provident Fund and UIF

POSITION INFO:
Duties include

• Welcoming customers and visitors in a professional and friendly manner.
• Managing the dealership switchboard and directing calls efficiently.
• Assisting with customer enquiries and ensuring an exceptional customer experience.
• Coordinating visitor arrivals and notifying the relevant departments.
• Maintaining a neat, organised and welcoming reception and showroom area.
• Providing administrative support to the sales and management teams.
• Managing incoming and outgoing mail, courier bookings and general correspondence.
• Assisting with filing, data capturing and other general office administration duties.
• Ensuring customer refreshments and reception facilities are maintained.
• Develop and implement effective sales plans to stay ahead of competitors to ensure increased market share and new vehicle sales and profitability (1st & 2nd Gross)
• Build and maintain customer relationships by ensuring the highest level of customer care,

• Minimum of 2 years' reception or front-of-house experience, preferably within a dealership or customer-facing environment.
• Excellent communication and interpersonal skills.
• Well-presented, professional and customer service orientated.
• Strong administrative and organisational abilities.
• Computer literate with Microsoft Office proficiency.
• Ability to multitask and remain calm in a busy environment.
• Grade 12 (Matric) essential.
• Employment Equity (EE) candidates only.
• Must be willing to work shopping centre trading hours:
  • Monday to Friday: 09h00 – 18h00
  • Saturday: 09h00 – 16h00 (rotational)
  • Sunday: 09h00 – 14h00 (rotational)
• Automotive experience required