Lodge Manager

SUMMARY:
The Lodge Manager oversees the daily operations of the lodge to ensure exceptional guest experiences, efficient service delivery, and smooth coordination across departments. This role is responsible for managing staff, maintaining facilities, ensuring compliance with health and safety standards, and upholding the lodge’s brand and values. The Lodge Manager plays a key leadership role in driving operational excellence, guest satisfaction, and team performance, while balancing financial targets and resource management.

POSITION INFO:
Key Responsibilities
· Overall oversee daily operations of the lodge/ villa, including accommodations, food &beverage, dining, recreational activities, and guest services.
· Supervise lodge staff, including training, scheduling, and performance management.
· Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.
· Enforce health and safety standards and procedures.
· Stay updated on industry trends, regulations, and best practices.
· Ensure positive guest experience and great attention to detail throughout the guests' stay.
 
Required Skills/ Attitude/ Qualifications:
· A positive, energetic, and caring attitude.
· Willingness to assist in all departments.
· Fostering successful teamwork and building strong rapport within the team.
· Experience in running all aspects of the different lodge departments.
· Excellent People skills.
· Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)
· Strong leadership and communication skills.
· Knowledge of Kwandwe wildlife conservation and sustainable practices.
· Excellent organizational and problem-solving abilities.
· Ability to work under pressure.
· Excellent knowledge of Food and Beverage and service
· Ability to communicate effectively in English
· 5 years’ experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.
· Valid Driver's License