Guest Relations Officer

SUMMARY:
A luxurious Private Game Reserve in the heart of the Eastern Cape is looking for a 𝗚𝗨𝗘𝗦𝗧 𝗥𝗘𝗟𝗔𝗧𝗜𝗢𝗡𝗦 𝗢𝗙𝗙𝗜𝗖𝗘𝗥!

POSITION INFO:
Home to the Big 5,this esteemed safari lodge is seeking a polished and guest-focused Guest Relations Officer to ensure every guest receives a warm, seamless, and memorable experience throughout their stay. The successful candidate will be passionate about hospitality, attentive to detail, and confident in delivering exceptional service in a high-end environment.

Candidate Responsibilities:

• Work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
• Housekeeping checks done according to set standards
• Supervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
• Making sure meal standards are adhered to before meals leave the kitchen
• Checking guests in and out, and taking care of guests requests during their stay
• Act on guest’s requests for additional services and supplies
• Liaise with senior lodge management to report anomalies, variances and new ideas for improvements
• Assist with Stock Counts and Weekly and Monthly Reports

• Hotel Management Diploma/Certificate or equivalent
• Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment
• English - Well Spoken and Presentable
• Customer Focused
• Computer literate on MS office (intermediate level excel) knowledge of LIGHTSPEED, SAGE EVOLUTION and PROTEL
• Good guest relations with knowledge of Hosting/Butler skills
• Driver’s Licence preferred
• Contributing to team success
• An eye for detail and good common sense
• Good knowledge of Food & Beverage Service, Housekeeping & Front Office