Assistant Lodge Manager

SUMMARY:
Experienced Assistant Lodge Manager | Guest Relations, Operations & Team Leadership

POSITION INFO:

• Measure and enhance overall guest satisfaction, including managing special requests.
• Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. 
• Assisting the lodge manager to oversee day-to-day lodge team service operations. 
• Uphold and elevate the service standards provided by the lodge team. 
• Ensure effective supervision and management of lodge operations in the absence of the lodge manager. 
• Coordinate departmental teams to optimize guest service delivery. 
• Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager 
• Achieve quality improvement targets set by management. 
• Develop comprehensive policies, processes, and standards governing lodge team activities. 
• Manage cash handling to minimize variances within acceptable limits.
• Maintain effective stock management. 
• Identify and implement cost-saving opportunities. 
• Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
• Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.

Minimum criteria/Qualification:

• Degree/Diploma in Hotel Management
• 3-5 years experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager 
• Drivers License Essential