Guest Relations Officer

SUMMARY:
Our client, based in Gqeberha (Port Elizabeth), is seeking a professional and customer-focused Guest Relations Officer to support the daily operations of the lodge and ensure exceptional guest experiences within a 5-star hospitality environment.

POSITION INFO:

• Minimum criteria required 
• Hotel Management Diploma/Certificate or equivalent
• Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment

Key Performance Areas of this position include:

• To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
• Housekeeping Checks done according to set Standards
• Supervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
• Making sure Meal standards are adhered to before meals leave the kitchen
• Checking guests in and out, and taking care of guests requests during their stay
• Act on guest’s requests for additional services and supplies
• To liaise with senior lodge management to report anomalies, variances and new ideas for improvements
• Assist with Stock Counts and Weekly and Monthly Reports

Competencies required:

• English - Well Spoken and Presentable
• Customer Focused
• Computer literate on MS office (intermediate level excel)
• Knowledge of LIGHTSPEED, SAGE EVOLUTION and PROTEL
• Good guest relations with knowledge of Hosting/Butler skills
• Driver’s Licence preferred
• Contributing to team success
• An eye for detail and good common sense
• Good knowledge of Food & Beverage Service, Housekeeping & Front Office