Butler

SUMMARY:
Luxury Hospitality & Personal Guest Service Professional

POSITION INFO:

▪ Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct forms of address

▪ Escorts guests to their accommodation

▪ Full orientation of guest’s room

▪ Offers to explain detailed services and facilities to guests

▪ Provides personalised services, demonstrating a sense of urgency, priority and dedication

▪ Request drink preferences from guests before game drive and advise the rangers on the guests requests

▪ Offer unique dinning experiences in the lodge grounds and co-ordinate the celebrations of guests during their stay with the lodge manager

▪ Displays a polite and gracious manner

▪ Anticipates and responds to guest requests and liaises with respective departments to expedite the delivery of the requested products and service

▪ Follows up on all guest requests until these are fully satisfied

▪ Able to spontaneously engage in formal and natural conversation with guests on current affairs

▪ Serves guests in a calm, discreet and courteous manner

▪ Offers prompt service without appearing rushed, flustered or hurried

▪ Checks with guests to ensure satisfaction with food, beverage and other services that were offered

▪ Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)

▪ Notices and communicates opportunities to further improve quality standards

▪ Maintains and updates records of guest’s preferences, likes and dislikes as appropriate without compromising their privacy

▪ Contributes to the implementation of ongoing and continuous improvements

▪ Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to guest during their stay

▪ Acknowledges and bids farewell to departing guests using the appropriate levels of discretion

▪ The butler will be dedicated to a group of guests for their entire stay from the time the guests wake up and go to bed, all requests from guests will be attended to by their dedicated butler.