Housekeeping Supervisor

SUMMARY:
Hotel Housekeeping Supervisor - 4★ Hotel | Bantry Bay, Cape Town

Hospitality Hire SA is recruiting on behalf of our client, a prestigious 4★ hotel in Bantry Bay, Cape Town, that is on an exciting journey to greatness!

POSITION INFO:
Their purpose is simple yet powerful: to create and inspire memorable experiences.
Their vision: to become Cape Town’s most loved hotel.
We’re seeking an experienced Housekeeping Supervisor to lead and support the housekeeping team, ensuring consistently high standards of cleanliness and guest satisfaction. If you live and breathe these values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - this opportunity is for you.

Key Responsibilities

• Supervise, train, and motivate housekeeping staff, including Room Attendants and support personnel.
• Allocate daily tasks and monitor completion to maintain efficiency and high standards.
• Conduct regular performance feedback and coaching sessions.

• Ensure guest rooms, public areas, and back-of-house spaces are cleaned and maintained to hotel standards.
• Perform quality inspections and address any issues immediately.
• Maintain consistency in presentation, hygiene, and guest amenities.

• Respond promptly to guest requests, complaints, or special requirements.
• Ensure that the housekeeping team delivers an exceptional guest experience at all times.

• Monitor and manage cleaning supplies, linen, and guest amenities.
• Ensure correct handling, storage, and usage to minimize loss or waste.

• Enforce hygiene, safety, and health protocols across the housekeeping department.
• Conduct regular training and toolbox talks on safe cleaning practices and proper use of chemicals.

• Maintain records of staff attendance, room inspections, and inventory usage.
• Assist management with housekeeping reports and operational planning.
• Support recruitment and onboarding of new housekeeping team members.

Qualifications & Education Requirements

• Minimum Grade 12 or equivalent.
• Formal training in hospitality or housekeeping management is advantageous.

Experience

• Minimum 2–3 years in a supervisory role within a hotel housekeeping environment.
• Experience in a 4★ or higher hotel is preferred.

Preferred Skills

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to high standards.
• Effective communication and interpersonal skills.
• Ability to resolve issues efficiently and maintain a positive work environment.

⚠️ Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.