Customer Success Manager – SaaS / iPaaS Solutions

Recruiter:

Chosen Online Pty Ltd

Job Ref:

433109

Date posted:

Friday, July 24, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Key Responsibilities

Manage and grow a portfolio of mid-market and enterprise customers across the USA.

Drive customer adoption, engagement, retention, and long-term account growth.

Conduct strategic discovery sessions to understand customer business challenges.

Identify opportunities for additional solutions, assessments, and professional services.

Qualify complex technical opportunities before handing them to the Solutions Architecture team.

Partner closely with Solution Architects to design the right technical solution for each customer.

Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.

Build trusted executive relationships and become a strategic advisor to your customers.

Ensure successful onboarding, implementation, and ongoing customer success.

Identify expansion, cross-sell, and upsell opportunities within existing accounts.

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