Customer Success Manager - Johannesburg or Cape Town - R35,000 - R40,000 CTC CTC per month

SUMMARY:
This role exists to lead business growth and serve as the trusted face of the company in the market. It contributes to the business by identifying new opportunities, closing deals, and developing long-term partnerships across South Africa.

POSITION INFO:

Customer Success Manager - Johannesburg or Cape Town - R65,000 CTC per month

An opportunity to lead business growth, build long-term client relationships, and represent the brand as the trusted face of the business across South Africa. 

About Our Client
The company operates across South Africa under the direction of a Managing Director. The business focuses on building long-term client relationships, expanding its professional network, and strengthening its market reputation.

The Role: Customer Success Manager
This role exists to lead business growth and serve as the trusted face of the company in the market. It contributes to the business by identifying new opportunities, closing deals, and developing long-term partnerships across South Africa. The main focus areas include executing sales strategies, managing the full sales cycle, and collaborating with Marketing and Operations to deliver an exceptional customer experience.

Key Responsibilities

• Identify and secure new business opportunities across South Africa, leveraging a minimum of 5 years'''' experience in sales or business development.

• Build and maintain strong client relationships across all provinces, key decision-makers, referral partners, and industry stakeholders.

• Manage the full sales cycle from prospecting to closing.

• Attend networking events, conferences, and industry functions to grow the company''''s presence.

• Prepare sales forecasts, reports, and pipeline updates.

• Collaborate with Marketing and Operations to deliver an exceptional customer experience.

About You

• Minimum 5 years'''' experience in sales or business development.

• Bachelor''''s degree in Business, Marketing, or a related field.

• Proven success in meeting and exceeding sales targets.

• Strong networking, relationship-building, and negotiation skills.

• Excellent communication and presentation abilities.

• Proactive, self-driven approach with a passion for business development.

• Willingness to travel nationally (approximately 40%).