Support and Services Administrator

Recruiter:

Persona Staff

Job Ref:

CPT006298/CS

Date posted:

Monday, January 26, 2026

Location:

Cape Town, South Africa

SUMMARY:
Our client, based in the Northern Suburbs, offering a comprehensive range of IT support services is looking for a Support and Services Administrator to join their team.

POSITION INFO:
REQUIREMENTS

Matric is essential.
Comfortable on phones.
Fast typist.
Basic IT skills.
Worked on Salesmate or similar CRM (If not, training will be provided).
Calm clear talker.
Organised.
Learns quick.

RESPONSIBILITIES

Manage incoming calls and ensure a professional first point of contact
Log service calls and update customer info
- Logging calls in Salesmate CRM.
- Right after call ended, pull up customer’s profile in Salesmate.
- Open new ticket.
- Allocate all details.
- Update the customer info if changed.
- Assign to correct department based on tags.
- Use full sentences.
- Don’t leave fields blank or rush updates.
- Re-read ticket once, send off.
MPS Monitoring
- Check Toners Alerts weekly.
- Check Parts.
- Notify ordering department if toner reached 20% for quick dispatch.
Fibre
- Generate Quote
- Once quote is accepted by customer, notify ordering department.
- Do follow ups with the Project Manager who is assigned to the deal.
- Manage fibre outage calls – Log, follow up, escalate timely, keep customer updated.

To apply, please send your CV with your salary expectations to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.

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