Client Services & Operations Support Officer

SUMMARY:
Client Services & Operations Support Officer

POSITION INFO:

Client Services & Operations Support Officer

Asset Loans & Vehicle Finance | Full-Time | Cape Town

Summary

Looking for a detail-oriented Client Services & Operations Support Officer to support asset-backed lending and vehicle finance operations. This role combines client interaction, collections, and hands-on operational support in a fast-paced financial services environment.

Key Responsibilities

Client Communication & Collections

• Manage inbound and outbound communication with clients regarding asset loan and vehicle finance facilities.
  
  

• Conduct collections activities, including payment follow-ups, arrears management, and resolution of client queries.
  
  

• Maintain professional, compliant, and clear communication at all times.
  
  

• Identify and escalate delinquent accounts and potential risk issues where required.
  
  

• Maintain accurate records of all client interactions and collection activities.
  
  

Operations & Administrative Support

• Provide administrative support to the Vehicle Finance function, including:
  
  

• Vehicle licensing and registration coordination
  
  

• Monitoring and administration of vehicle insurance
  
  

• Tracking and monitoring financed vehicles
  
  

• Assisting with onboarding and ongoing administration of financed assets
  
  

• Ensure all documentation is complete, accurate, and easily retrievable.
  
  

• Support internal reporting relating to collections, vehicle status, and operational metrics.
  
  

• Assist with ad hoc operational tasks and reporting as required.
  
  

• Contribute to continuous improvement of processes, controls, and overall client experience.
  
  

Qualifications / Requirements

• Strong client service orientation with a firm but professional approach to collections.
  
  

• Excellent verbal and written communication skills.
  
  

• High attention to detail with strong organisational abilities.
  
  

• Ability to manage multiple tasks and priorities in a fast-paced environment.
  
  

• Comfortable handling sensitive financial conversations with clients.
  
  

• Reliable, accountable, and able to work independently while supporting a wider team.
  
  

• Proficient in Microsoft 365 (Outlook, Excel, Word).
  
  

Preferred Skills / Experience

• Experience in collections, client services, finance administration, or vehicle finance.
  
  

• Familiarity with vehicle licensing, insurance processes, or asset-backed lending.
  
  

• Experience working with CRM systems or loan administration platforms.
  
  

• Exposure to operational reporting and process improvement initiatives.