Junior Fund Administrator (Employee Benefits)

SUMMARY:
V&A Waterfront - Junior Fund Administrator required within a specialist financial services company focused on employee benefits and retirement fund administration. This role provides hands-on support across claims, contributions, reporting, and system processes, offering valuable exposure to fund administration and portfolio management.

POSITION INFO:
The Junior Fund Administrator will support the day-to-day administration of employee benefits funds, with a focus on claims processing, contributions, reporting, and system maintenance.

The role requires strong numerical ability, attention to detail, and adherence to internal processes and regulatory requirements. The incumbent will work closely with internal teams to ensure accurate processing and timely completion of tasks. This position offers exposure to end-to-end fund administration within a professional services environment.

Key Responsibilities

• Generate redemption and disinvestment instructions for claims
• Process ROTs related to claim transfers in accordance with procedures
• Submit tax applications and generate claim EFT payments
• Validate and sign off claim letters prior to release
• Process monthly contributions and support month-end activities
• Assist with month-end accounting and financial control processes
• Prepare and compile client, internal, and system-generated reports
• Generate and maintain general and static system reports
• Log, track, and escalate queries through appropriate channels
• Provide internal and external feedback on queries and processing status
• Manage and monitor daily activities and task completion
• Escalate workflow or processing issues to management when required
• Maintain and manage the claims inbox effectively
• Ensure member exits are accurately processed on the system
• Upload all required documentation to the workflow within the required timelines

• Strong attention to detail and accuracy
• Good time management and task prioritization skills
• Ability to work independently and take initiative
• Professional communication skills
• Ability to perform under pressure and meet deadlines

• Matric with Higher Grade Mathematics (minimum C symbol or equivalent)
• Minimum of 3 years’ experience in a similar employee benefits or fund administration environment
• Degree or Diploma in Finance (completed or in progress)
• Strong numerical and reconciliation skills
• Excellent working knowledge of MS Office, including advanced Excel