Partnerships Administrator

SUMMARY:
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POSITION INFO:

About

Our client is a leading foreign exchange intermediary, providing individuals and businesses with

expert guidance and preferential rates for their international transfers. They pride ourselves on delivering a professional, personalised, and transparent service that helps their clients make the most of their money when moving it across borders.

Key Responsibilities

As a Partnerships Administrator you will serve as a liaison between them and their clients with a focus on client satisfaction.

• Process flow management on the CRM system
• Onboarding of partners ensuring compliance requirements are met.
• Managing Partners agreements.
• Handle partner/agent and client queries (full understanding of client processes• Handle partner/agent and client queries (full understanding of client processes
• required).
• Constant upkeep of the CRM to ensure information is always up to date.
• Partner event planning.
• Assist in keeping the Events Calendar up to date for the Business Consultant team.

Key Competencies

• Principles and ethics: Adhering to good practice and ethical principles and values.
• Good work ethic with a willingness to go the extra mile and work as a team player.
• Must be motivated, energetic and committed to the role.
• Meticulous: Impeccably accurate with a keen eye for detail.
• Service delivery: Delivering results and exceeding customer expectations.
• Excellent interpersonal skills and the ability to work effortlessly with clients and the team.
• Displays gravitas & emotional maturity.

Qualifications & Experience:

• Minimum of 2–3 years’ experience in an administrative or client support role, ideally within financial services.
• Experience in partner or relationship management support is advantageous.
• Matric required; a relevant tertiary qualification in business, finance, or marketing preferred.
• Knowledge of foreign exchange or cross-border payments will be an advantage.