Spa Receptionist

SUMMARY:
Luxury Spa at a high-end Estate close to Stellenbosch is looking for an experienced Seasonal Spa Receptionist (September 2026 – April 2027) responsible for providing a warm and professional welcome to guests, managing spa bookings and enquiries, processing payments and assisting with the day-to-day reception operations.
 
The successful candidate will also promote spa treatments and products while ensuring that guests receive an exceptional and seamless experience.

POSITION INFO:
Duties:
 
Offering a warmly welcoming and assisting guests
Managing spa reception and appointments
Answering calls and emails
Processing bookings, payments and vouchers, and providing accurate information about spa services, products and promotions.
Assisting walk-in guests
Managing client records
Communicating appointment updates to staff
Promoting and cross-selling spa services and products
Introducing guests to new products and their benefits
Gathering guest feedback
Processing and packaging online orders, coordinating couriers
Following up on pre-payments
Maintaining a clean and welcoming reception area
Ensuring displays are fresh and eye-catching
Ordering reception supplies as required.
Maintain excellent knowledge of the product and overall guest experience while consistently providing a warm, professional and efficient service.
 
Requirements:
 
Grade 12
Relevant diploma in aesthetics will be an advantage
Preferably 2–3 years’ experience in spa reception and/or administration
Familiarity with the Shedul Spa reservations system will be an advantage
Good human relations and excellent telephone etiquette
Proficient in using MS Office to process and store information
Excellent multitasking, organisational and time-management skills
Good knowledge of beauty products with the ability to promote them to clients
Excellent communication skills with the ability to effectively promote the spa’s products and services
Fluent in English
Ability to work independently and under pressure