The Seasonal Spa Therapist at Birkenhead House assists with the day to day smooth running of the Spa as required, whilst maintaining exceptionally high quality and standards - ensuring that our Spa contributes to the purpose and values of The Royal Portfolio – "To give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Ensure individualized guest service through acknowledging and responding to their needs and expectation
Be flexible with your schedule, supporting the needs of the spa.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered
Perform prep work, properly clean and restock room as required.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Actively promote the spa, treatments, services and retail
REQUIREMENTS & QUALIFICATIONS
Beauty Therapist qualification (Diploma or Degree in Somatology, Aesthetics or Physiotherapy)
At least 2 years’ experience in a Spa environment, preferably in a 5* Hotel
Knowledge of the Property Management System Opera, at Operator Level
Computer literate with working knowledge of Microsoft Word, Excel and Outlook
Excellent product knowledge
Demonstrated excellent written and verbal communication skills
Ability to multitask and good time-management
Proven job reliability, diligence, dedication and attention to detail
Must be flexible with working shifts, weekends, and holidays
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
