Social Media Community Manager

Coordination aspects:

• Manage your tasks in ClickUp with the help of your chief
• Track all your time with detailed notes.
• Management of clients’ content calendars in conjunction with project coordinators
  (PCOs)
• Preparation of monthly social media reports and delivery of those to PCOs in time for
  their monthly client meetings
• Improvements to community management processes and development of new
  processes to constantly improve our services
• Alert your chief immediately of any issues you feel that you need additional assistance
  with. Got a question? Start with your chief.

Resource aspects:

• Scheduling of all social media posts for all clients, as directed by PCOs
• Monitoring of all social media platforms for all clients, responding to simple enquiries and
  escalating complex enquiries to PCOs
• Weekly overview of all social media clients’ dashboards to ensure they are tracking well,
  with report back to PCOs where there are concerns
• Checking all scheduled social media posts
  • Check spelling and grammar
  • Check for errors in links
  • Check that image attached is relevant/inoffensive/catchy
• Set up of social media ads
• Reporting: Social media platforms

Experience Requirements

• Good knowledge of Google environment - Gmail, Docs, Spreadsheets
• Understanding of all major social media platforms, plus good understanding of social
  media and community management best practices
• MailChimp, Google Ads and WordPress experience advantageous
• Copywriting experience advantageous, otherwise an excellent command of written and
  spoken english
• Agency experience advantageous