Sales Support and Customer Service Representative

SUMMARY:
Sales Support and Customer Service Representative

We are looking for an experienced and detail-oriented Sales Support & Customer Service Representative to join our team.

The successful candidate will be responsible for providing administrative, operational, and customer service support to the sales team and customers throughout the entire order fulfillment process.

This is a key operational position that requires an individual who can effectively connect sales support, customer service, order fulfillment, and logistics coordination to deliver efficient service and high customer satisfaction.

POSITION INFO:
KEY AREAS OF RESPONSIBILITY

  - Order Processing & Coordination: Monitoring scanning facilities and dashboards, processing orders accurately, capturing embroidery details, tracking orders from picking to final delivery, and ensuring strict adherence to delivery dates.
  - Customer Service & Communication: Serving as a primary point of contact for customer inquiries, providing delivery updates, managing walk-in clients professionally, and ensuring prompt resolution of queries.
  - Invoicing & Administrative Support: Preparing accurate invoices for dispatched orders, keeping detailed action notes on sales orders, updating systems, and providing cross-functional admin support to the internal sales team.
  - Internal Coordination & Logistics: Coordinating directly with stores, buyers, and logistics platforms to schedule delivery slots, support timely stock procurement, and resolve operational bottlenecks.
  - Sales Support: Supporting the sales team with operational tasks, applying correct customer pricing structures, and assisting with customer events and sales activities as required.

MINIMUM REQUIREMENTS

  - Grade 12 / Matric (A qualification in Business Administration, Sales, Customer Service, or a related field will be advantageous).
  - 2–3 years' experience in sales support, customer service, or order administration, preferably within the PPE, workwear, safety equipment, or related industry.
  - Proven track record in order processing, logistics coordination, and invoicing support.
  - Strong computer literacy (MS Office, with solid Excel skills required; experience with CRM/ERP/Order Management systems highly advantageous).
  - Solid understanding of PPE products and order fulfillment processes is beneficial.
  - Ability to work normal business hours, manage high-pressure situations/deadlines, and occasionally undertake local/regional travel if required.

KEY COMPETENCIES

  - Customer Focus: A genuine commitment to delivering a responsive, professional, and consistent customer service experience.
  - Organizational Excellence: High attention to detail, strong accuracy in administrative tasks, and the ability to multitask in a fast-paced environment.
  - Communication & Interpersonal Skills: Strong verbal and written communication skills to engage professionally with customers, suppliers, and internal teams.
  - Operational & Logistics Awareness: Understanding of stock movement, store coordination, delivery platforms, and dispatch workflows.
  - Problem Solving & Time Management: Ability to identify delays early, update stakeholders proactively, and manage time effectively to meet delivery deadlines.
  - Collaboration: Ability to work cooperatively across internal departments including purchasing, stores, sales, and operations.

PERSONAL ATTRIBUTES

  - Customer-focused and service-oriented.
  - Proactive, solutions-focused, and highly detail-oriented.
  - Accountable, reliable, and thorough in record-keeping.
  - Adaptable, resilient, and able to perform under deadline pressure.
  - Able to work both independently and collaboratively within a team.
  - Ethical, professional, and compliant with standard workplace procedures.

WHY JOIN US?

This is an exciting opportunity for a dedicated sales support and customer service professional to play a vital role in our order fulfillment and customer experience pipeline. You will join a structured team, gain exposure across sales, logistics, and administration, and contribute directly to operational excellence and customer satisfaction in the health and safety sector.