Receptionist – Medical Sector

SUMMARY:
Are you immediately available and have a passion for patient care and the professionalism to match?
 
Our client is looking for an empathetic and experienced Receptionist to join their oncology practice.
 
If you bring strong administrative skills, and a genuine care for people, this is your opportunity to be part of something meaningful.

POSITION INFO:
REQUIREMENTS

• At least 3 years' experience in a similar medical administration position
• Experience in an oncology practice will be advantageous
• Experience with medical aid authorisations is essential
• Microsoft office suite experience and computer literate
• Medical software experience will be advantageous (PMO & Elixir)
• Flexibility to travel to work between three practices on different days of the week
• Passionate, kind and empathetic
• Ability to multitask
• Excellent telephonic communication skills
• Good time management
• Excellent organisational skills
• Attention to detail
• Professionalism
• Quality focussed
• Passionate about patient care.
• A drive to do more and to make a difference
• Integrity and honesty

• Prepare all files for doctors every morning for the day’s appointments
• Attend staff meeting on Mondays at 8am
• Answer phone and assist clients where possible
• Make bookings for appointments on diary
• Make accurate notes on the system
• Prepare letters
• Handle all cash receipts where applicable

• Assist with authorizations when required

• Assist Accountant with queries as and when required (phoning medical aid, etc.)
• Assist Accountant with rejections on remittances and resubmit manually and phone medical aids to escalate where necessary

• Handle all cash receipts for all 3 practices
• Handle all credit card payments
• Documents receipts and send proof of payments to Accountant

• Upload all notes and follow up details on Elixir
• Type Dr’s notes from Dictaphone and prepare letters when required

• Identify private clients and private portion liability and recover from clients
• Private patients should be made aware of what is/will be due when they book an appointment
• Prepare quotes when required

• Patients to complete new patient and POPI form.
• Get a copy of client’s ID and Medical aid membership cards
• Load new patients on Elixir while they are in waiting room
• Perform MSV check on patients to make sure details are correct

• Perform MSV updates on existing patients

• Ensure proper filing of all documents

• Any other related duties required by management from time to time and/or when another staff member is on leave