Operations Administrator

SUMMARY:
Operations Administrator – Parow
Manufacturing / Service Environment
Full-time | On-site
 
Our client is a growing business within a technical service and manufacturing support environment, operating across multiple branches nationally. They are seeking a highly organised Operations Administrator to manage technician scheduling, job coordination, and service-related administration. This role suits someone who thrives in a fast-paced environment and can manage multiple operational moving parts.

POSITION INFO:
Key Responsibilities

• Plan, schedule, and coordinate technician deployments across various regions
• Manage daily and weekly technician schedules based on operational requirements
• Monitor job progress and adjust scheduling where required
• Coordinate travel and accommodation arrangements for technicians
• Ensure alignment between job schedules and travel logistics to minimise downtime
• Maintain accurate records of all travel and accommodation bookings
• Capture and maintain accurate job records for service and repair work
• Ensure all parts used on-site are recorded and linked to job cards
• Coordinate with stores to ensure correct allocation of parts to jobs
• Support accurate and timely invoicing of completed jobs
• Ensure all jobs are invoiced timeously or quoted via the sales department
• Liaise with stores to track parts issued for specific jobs
• Assist in resolving discrepancies between issued parts and job costing
• Manage and coordinate maintenance agreements and scheduled work
• Set up and manage service schedules in line with client and operational requirements
• Oversee monthly scheduled work across multiple entities
• Act as liaison between technicians, operations, stores, finance, and clients
• Manage queries related to scheduling, job status, and service delivery
• Maintain accurate operational records, job logs, and scheduling documentation
• Assist with compiling operational reports (technician utilisation, job completion, travel costs)
• Support continuous improvement in scheduling and job tracking processes

• Proven experience in an operations, service, or logistics coordination role
• Experience in a technical, manufacturing, or service-based environment
• Strong scheduling and planning experience (multi-resource environment)
• Experience working with job cards, invoicing processes, and operational workflows
• Proficient in Sage 300 (Service Manager) or similar systems
• Strong Excel skills
• CRM system experience (advantageous)