Onboarding Admin Assistant

Recruiter:

Mayfly Agri (Pty) Ltd

Job Ref:

PTA001595/TR

Date posted:

Thursday, November 6, 2025

Location:

Cape Town, South Africa

Salary:

Market Related

SUMMARY:

A full-service law firm offering legal advice to UK and international businesses as well as individuals and families is seeking an Onboarding Admin Assistant to be responsible for client onboarding, file management, compliance checks, and administrative support while ensuring efficient communication and adherence to internal and external regulations.

POSITION INFO:

Minimum requirements for the role:

Must have Grade 12, a relevant tertiary qualification is advantageous
Solid administrative experience, preferably within a law firm environment
Strong analytical and problem-solving skills
Excellent telephone etiquette with a clear, friendly, and professional communication style
Ability to work under pressure and meet tight deadlines while maintaining high-quality client service
Effective team player with strong collaboration skills
Self-motivated with the ability to work independently and take initiative
Must have proficient IT skills
Must be able to work UK hours

The successful candidate will be responsible for:

Carrying out file opening for the Department.
Onboarding clients in line with internal processes, ensuring relevant paperwork is being completed in a timely manner.
Communicating with clients via email and telephone, including answering calls from clients and transferring them to the relevant fee earner and support staff where required.
Conducting anti-money laundering checks.
Undertaking visual identification verification checks.
Adhering to internal and external compliance requirements.
Maintaining accurate records and performing data entry on internal and external systems.
Liaising with external providers such as the Land Registry on matters where required.
Identifying and suggesting areas for improvement, such as efficiencies to be made to existing processes.
Providing administrative support to the Department where required.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates. If you do not receive any feedback from us within 2 weeks of applying, please consider your application unsuccessful.

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