Operations Finance / HR Support Officer

SUMMARY:
Are you a confident multitasker with excellent Admin, Finance, HR & Computer skills?

Our client in the hospitality/retail industry in Claremont requires your support with daily finance tasks, reports on Xero & POS system, Excel spreadsheets/data analysis, payment of suppliers, stock reporting etc.
 
This versatile role involves administrative support, coordination across teams and suppliers, and assisting with HR and customer service, perfect for someone who enjoys variety and takes initiative.

POSITION INFO:
REQUIREMENTS
 
Education & Experience:

• Matric, post-matric qualification (advantageous)
• Proven experience in an operational, admin, hr admin, office management role
• Experience in hospitality/restaurant industry (advantageous)
• Familiarity with supplier management, customer service & sound business/financial understanding

• Proficiency in Microsoft 365 or Google Workspace (Docs, Sheets, Slides, Drive)
• Excel/Google Sheets skills: formulas, charts, databases, POS systems, accounting software (Xero, QuickBooks, etc.)
• Familiarity with CMS platforms like WordPress, email, calendar, and document management capabilities

• Highly organised, process-driven, and action-oriented
• Excellent communication/interpersonal skills, Attention to detail and ability to multitask
• Maturity, reliability, accountability, proactive & use initiative
• Work under pressure, manage time effectively with strong problem-solving & customer service orientation

• Own transport preferred (travel between sites within Cape Town may be required)

• Maintain and update POS systems, third-party ordering platforms, website content
• Coordinate communications and day-to-day operations across business units
• Manage IT and equipment needs, scheduling of repairs, and service provider interactions
• Track, document, and support internal processes and schedules
• Assist senior leadership with administrative and coordination support

• Source and manage supplier quotes, contracts, and invoices
• Schedule supplier meetings and coordinate communications
• Maintain / monitor stock lists, checklists, and operational documentation
• Support inventory tracking and asset register processes
• Foster strong supplier relationships

• Prepare contracts, onboarding documents, training schedules
• Maintain employee files, leave records, disciplinary documentation
• Liaise with store managers and HR consultants on employment matters
• Ensure compliance with company policies, health & safety, labour regulations

• Manage catering and repeat order processes, including invoicing and follow-ups
• Address customer complaints and queries across email, phone, and social media
• Collaborate with marketing on promotional campaigns and internal communications
• Ensure excellent customer service and consistent communication standards