Kitchen & Guest Experience Assistant

SUMMARY:
Kitchen and Guest Relations

POSITION INFO:

Mount Savannah is more than a lodge, it’s a feeling.
It’s where nature, comfort, and hospitality come together to create moments guests don’t forget. A place where every smile matters, every interaction counts, and every experience tells a story.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements. 

Job Overview:
To support kitchen operations while contributing to a warm, welcoming lodge environment. This role blends basic kitchen support with guest interaction, teamwork, and service excellence—ensuring every guest experience feels personal, smooth, and memorable. You are not just part of the kitchen; you help set the tone of the lodge.

Key Responsibilities:

Kitchen & Operations

• Assist with basic cooking and food preparation tasks
• Support daily kitchen operations and service flow
• Maintain high standards of food safety and hygiene
• Ensure full compliance with kitchen safety procedures
• Maintain cleanliness and organisation of kitchen and prep areas
• Pay close attention to detail, quality, and presentation

Service & Guest Interaction

• Engage with guests in a friendly, clear, and professional manner
• Handle guest queries and issues calmly and smoothly
• Create a welcoming atmosphere that reflects the lodge’s values
• Support other departments when needed and multitask effectively
• Be a positive energy in the lodge environment
• Set the tone for Mount Savannah’s guest experience
• And most importantly — let your smile tell stories

Teamwork & Culture

• Work collaboratively within the kitchen and lodge team
• Show flexibility and adaptability in daily operations
• Support colleagues across departments during busy periods
• Contribute positively to team morale and service culture

Qualifications

• Matric Certificate – Preferred
• Short courses / Basic cooking certificate – Added advantage
• Basic computer skills – Basic operations
• Driver’s License – Code 8
• 1–2 years’ relevant experience in a basic kitchen / cooking environment

Working Conditions

• Weekend, Sunday and public holiday shifts are applicable
• Active standby weekly rotation – (on-site):
• Ensures constant, uninterrupted operation.
• Distributes unpopular shifts equally among team members.

Physical Requirements

• Lifting and carrying required (Manual handling)
• Use of cleaning chemicals, hand and electrical cleaning tools
• Working both in and outside and moving between buildings