SUMMARY:
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POSITION INFO:
Please note that this position is based in Kuwait, the Middle East. All relocation costs will be covered.
The Hostess is responsible for creating a welcoming and pleasant first impression for guests, managing reservations, coordinating seating, and supporting smooth front-of-house operations. This role requires excellent communication, a warm personality, strong organizational skills, and a commitment to delivering exceptional guest experiences.
2. Key ResponsibilitiesA. Guest Greeting & Seating
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Welcome guests warmly upon arrival and thank them upon departure.
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Manage the waitlist and efficiently organize seating to maximize table turnover.
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Escort guests to their tables and present menus.
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Ensure the reception and entrance areas are clean, organized, and professionally presented.
B. Reservation & Communication Management
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Handle phone calls, reservations, and guest inquiries promptly and professionally.
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Confirm reservations and communicate special requests to the FOH team.
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Coordinate with servers, supervisors, and the kitchen to ensure a smooth flow of service.
C. Customer Service & Support
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Provide accurate information about the restaurant, menu offerings, and promotions.
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Address minor guest concerns and escalate complex issues to supervisors.
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Monitor guest satisfaction throughout the dining experience.
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Assist with front-of-house duties as required during peak times.
D. Administrative & Operational Tasks
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Maintain updated seating charts and reservation logs.
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Assist in preparing daily reports related to guest flow and reservations.
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Support opening and closing procedures as instructed by management.
E. Compliance & Safety
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Ensure compliance with hygiene, grooming, and uniform standards.
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Follow all safety regulations and assist in maintaining a safe environment for guests and staff.
3. Qualifications & Experience
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High school diploma or equivalent (Hospitality certification preferred).
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1–2 years of experience in a customer-facing role, ideally within hospitality.
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Excellent communication and interpersonal skills.
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Professional appearance, etiquette, and a friendly demeanor.
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Basic computer knowledge and familiarity with reservation systems.
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Ability to remain calm under pressure in a fast-paced environment.
4. Skills & Competencies
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Customer Service Excellence – Ability to create positive, memorable guest experiences.
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Communication – Clear, polite, and professional verbal communication.
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Organization – Strong multitasking abilities and attention to detail.
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Teamwork – Works harmoniously with FOH and BOH teams.
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Presentation – Maintains a polished and welcoming presence.
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Problem-Solving – Handles minor guest issues effectively and with grace.
