Key Account Manager

SUMMARY:
If you're the kind of person who walks into a room with energy, builds relationships effortlessly and gets excited by winning new business, this opportunity could be exactly what you've been looking for.
Our client is a dynamic and well-established Clearing & Forwarding company in Durban that is looking for an experienced Key Account Manager to play a key role in growing and strengthening their client base.
This isn't a role for someone who simply wants to manage a list of accounts. We're looking for a driven, confident and commercially hungry relationship-builder who enjoys being out in the market, connecting with clients, spotting opportunities and turning conversations into business.
If you bring energy, ambition, personality and a genuine passion for freight, you'll have the opportunity to make your mark, grow valuable client relationships and play a real part in the company's continued success.

POSITION INFO:
Responsibilities: 

• Managing and growing a portfolio of key clients within the freight and logistics industry
• Building and maintaining strong, long-term relationships with customers
• Identifying opportunities to grow existing accounts and increase revenue
• Actively seeking out new business opportunities and generating leads
• Conducting client visits and face-to-face meetings
• Understanding clients' logistics requirements and providing tailored solutions
• Preparing and presenting quotations and proposals
• Working closely with the operations, clearing and forwarding teams to ensure excellent service delivery
• Monitoring customer satisfaction and resolving any service-related issues
• Keeping up to date with market trends, competitor activity and industry developments
• Achieving and exceeding monthly and annual sales targets
• Maintaining accurate CRM and sales activity records 

• Previous experience in freight forwarding, clearing, logistics or a related industry
• Proven experience in Key Account Management, Business Development or Freight Sales
• A strong understanding of import, export and freight forwarding processes
• A confident and engaging personality
• High energy, positive attitude and strong work ethic
• Excellent communication and negotiation skills
• Strong relationship-building abilities
• Commercially minded with a genuine drive to grow business
• Target-driven and motivated by achieving results
• Professional and confident when dealing with clients at all levels
• Strong problem-solving and customer service skills
• A valid driver's licence and willingness to travel to clients