SUMMARY:
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿
POSITION INFO:
Our client is looking for a Technical Accounts Manager to serve as the primary technical liaison between the organisation and its clients.
The role requires an understanding of client technical requirements, guidance on product implementation and optimisation, and effective resolution of technical issues, while working closely with Sales, Product Development and Customer Support.
𝗥𝗼𝗹𝗲𝘀 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
- Build and maintain strong relationships with key client stakeholders and understand their technical and business needs.
- Act as the primary technical contact for client discussions, escalations and problem solving.
- Guide clients on product implementation, configuration, optimisation and best practices.
- Manage technical projects, coordinate resources, monitor timelines and communicate project status.
- Initiate customer contact, identify required products/services and support achievement of sales targets.
- Understand market trends and implement sales plans; forecast and monitor sales and evaluate targets regularly.
- Identify prospective customers, support customer events/hosting and maintain effective customer relationships.
- Assist with finance agreements and communicate customer credit positions to support continuity of supply.
- Assist with perpetual and quarterly stock counts as required.
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
- Recognised National or International Sales Qualification / National or International Chemical or Related Qualification.
- Minimum 3 years'' practical sales experience in the composites or related industry, with a proven sales track record and demonstrable computer experience.
𝗞𝗲𝘆 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀
- Planning, prioritisation and meeting deadlines.
- Attention to detail and commitment to quality.
- Commitment and willingness to go the extra mile.
- Flexibility and ability to respond effectively to change.
- Positive attitude, passion and enthusiasm.
- Ability to work effectively within a team.
- Punctuality and reliability.
- Strong customer focus and commitment to exceeding customer expectations.
