Junior Guide & Front of House Couple

SUMMARY:
Purpose of the Position
The Junior Lodge Management Couple is responsible for ensuring smooth daily lodge operations, exceptional guest experiences, and professional safari guiding services. The couple will work together to manage front-of-house operations, reservations, guest services, and safari activities within a live-in lodge environment.
 
Position Details

• Position Type: Live-in
• Working Schedule: 3 Weeks On / 1 Week Off
• Availability: ASAP

• Manage guest reservations via telephone, email, and online booking platforms.
• Process bookings, amendments, and cancellations accurately.
• Maintain updated reservation records and guest information.
• Perform general front desk and administrative duties.

• Coordinate guest arrivals and departures, including check-in and check-out procedures.
• Welcome and assist guests professionally and warmly.
• Provide information regarding lodge facilities, activities, and services.
• Handle guest enquiries, requests, and complaints efficiently.
• Ensure high levels of customer satisfaction and service excellence.

• Liaise with housekeeping, guiding, and operational departments to ensure smooth guest experiences.
• Assist in maintaining efficient front office operations.

• Conduct professional game drives and bush walks.
• Host guests during safari activities and lodge experiences.
• Share knowledge of wildlife, conservation, and the environment.
• Ensure guest safety during all activities.

• Maintain rifle competency and advanced rifle-handling standards.
• Ensure compliance with lodge safety and conservation regulations.
• Provide First Aid assistance when required.

• Perform basic vehicle maintenance and checks.
• Assist with basic camp and lodge maintenance.

POSITION INFO:
Front of House 
Minimum Qualifications

• Grade 12 / Matric certificate.
• Hospitality, Tourism, or Front Office qualification advantageous.

• Previous hospitality, lodge, or front office experience advantageous.
• Experience with reservation systems and online booking platforms preferred.

• Excellent communication and interpersonal skills.
• Strong administrative and organisational abilities.
• Customer service and problem-solving skills.
• Computer literacy and reservation system knowledge.
• Ability to multitask and work under pressure.

• FGASA Level 1 or Level 2 qualification.
• Valid PDP (Professional Driving Permit).
• Valid First Aid certification.
• Rifle competency and advanced rifle-handling certification.

• Previous guiding or ranger experience preferred.
• Experience conducting bush walks, game drives, and guest hosting required.

• Excellent guiding and communication skills.
• Wildlife and conservation knowledge.
• Guest relations and hosting abilities.
• Basic vehicle maintenance skills.
• Ability to work independently and under pressure.

• Friendly and professional.
• Passionate about hospitality and wildlife.
• Team-oriented and adaptable.
• Honest, reliable, and responsible.
• Strong work ethic and positive attitude.

• Live-in position at a safari lodge or game reserve.
• Outdoor work in varying weather conditions.
• Shift work, weekends, and public holidays required.
• Remote bush environment.