Front office reception

Recruiter:

Hospitality Hire

Job Ref:

CPT000254/AW

Date posted:

Thursday, June 4, 2026

Location:

Cape Town, South Africa

SUMMARY:

Front Office Receptionist

Location: Cape Town
Employment Type: Full-Time, Permanent

About the Role

A luxury hotel is looking for a warm, polished and energetic Front Office Receptionist to be the face of their brand. You will create memorable first impressions, handle guest needs efficiently and keep the front desk running with calm, professional precision in a high-energy environment. A genuine love for people and a natural ability to problem-solve under pressure are what set the ideal candidate apart.

POSITION INFO:

What You Bring

Recognised Hospitality qualification preferred
At least 1 to 2 years experience in a receptionist role within a 4 or 5-star hotel
Proficiency in Microsoft Office and Opera (essential)
Excellent telephone and email etiquette
Confident, calm and professional demeanour
Sound financial acumen
Strong organisational and planning skills
Positive and friendly attitude with excellent communication skills
Ability to multitask in a fast-paced, pressurised environment
Flexible availability including weekends, public holidays and evenings

What You Will Do

Manage all front desk operations including guest registration, check-ins and check-outs
Promptly and professionally address guest enquiries, requests and concerns
Provide information about hotel services, amenities and local attractions
Manage reservations, cancellations and room assignments
Process payments, handle cash and maintain accurate financial records
Complete all end-of-day activities and reporting
Use Opera PMS for all guest information management
Answer emails and assist guests with enquiries and invoicing
Maintain a tidy and organised front desk area at all times

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Front office reception

Front Office Receptionist

About the Role

What You Bring

What You Will Do

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