Night Manager - Front Office

SUMMARY:
Morea House Hotel – Autograph Collection by Marriott
Camps Bay, Cape Town

Morea House Hotel, a luxury boutique hotel within the Autograph Collection by Marriott, is seeking an experienced and service-driven Night Manager to oversee hotel operations during the night shift. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced luxury environment and is passionate about delivering exceptional guest experiences.

POSITION INFO:

Key Responsibilities

• Manage all hotel operations during the night shift, ensuring smooth and efficient service.
• Act as the senior manager on duty, responding to guest enquiries, complaints, and emergencies.
• Lead, supervise, and support the Night Audit, Front Office, Security, and other overnight teams.
• Complete the night audit process accurately and ensure all financial transactions are reconciled.
• Monitor guest arrivals, departures, VIPs, and special requests.
• Ensure compliance with Marriott brand standards, hotel policies, and health and safety requirements.
• Conduct regular security and property inspections throughout the night.
• Coordinate with housekeeping and maintenance to resolve overnight operational issues.
• Prepare daily operational reports and hand over effectively to the day management team.
• Handle emergency situations calmly and professionally.

Minimum Requirements

• Diploma or Degree in Hospitality Management or a related field (preferred).
• Minimum of 3–5 years' experience in Front Office operations, including at least 2 years in a supervisory or management role.
• Previous experience as a Night Manager or Night Auditor in a luxury hotel will be advantageous.
• Strong understanding of hotel operations and night audit procedures.
• Experience working with Marriott systems (Opera Cloud, GXP, MGS, or similar) will be advantageous.
• Excellent leadership, communication, and problem-solving skills.
• Strong financial and administrative skills with attention to detail.
• Ability to remain calm under pressure and make sound decisions.
• Willingness to work permanent night shifts, including weekends and public holidays.

Competencies

• Exceptional guest service orientation
• Leadership and team development
• Decision-making and accountability
• Conflict resolution
• Financial accuracy and reporting
• Time management and organisation
• Professional communication
• High integrity and discretion