Assistant Front Office Manager

SUMMARY:
Assistant Front Office Manager
Graaff-Reinet, Eastern Cape

Hospitality Hire is recruiting an experienced Assistant Front Office Manager for a prestigious 5-star luxury boutique hotel in Graaff-Reinet.
This position requires relocation, and candidates will be responsible for sourcing their own accommodation.
This is an exciting opportunity for a hands-on hospitality professional who is passionate about luxury hotel operations, exceptional guest experiences, and leading high-performing front office teams. We are looking for a confident hospitality professional who thrives in a fast-paced environment and understands that every guest interaction contributes to creating a memorable experience. Working closely with the Front Office Manager, you will play a key role in overseeing front office operations, supporting the team, and ensuring seamless service delivery at every touchpoint.

POSITION INFO:
Minimum Requirements

• Diploma or Degree in Hospitality Management, Hotel Management or a related field
• 3–5 years' Front Office experience within a 4 or 5-star hotel environment
• 1–2 years' experience in a Front Office supervisory or leadership role
• Strong knowledge of Front Desk, Concierge, Guest Services, Reservations and Night Audit operations
• Proficiency in Opera PMS, Microsoft Office and hotel systems
• Excellent communication, leadership and guest relations skills
• Ability to work shifts, weekends and public holidays
• Immaculate presentation and a passion for luxury hospitality
• Valid South African ID or valid work permit

• Support and oversee the daily operations of Reception, Concierge, Guest Services and Switchboard
• Ensure smooth and efficient check-in and check-out procedures
• Coordinate with Housekeeping and Reservations regarding room allocations, guest preferences and special requests
• Provide hands-on operational support during busy periods
• Act as the Front Office Manager in their absence

• Deliver exceptional guest service and personalised experiences
• Manage VIP arrivals and special guest requests
• Resolve guest concerns and service recovery situations professionally
• Ensure every guest interaction aligns with 5-star service standards

• Supervise, coach and develop front office team members
• Assist with staff scheduling and departmental rosters
• Conduct team briefings and support onboarding and training initiatives
• Foster a culture of teamwork, professionalism and accountability

• Oversee shift handovers and daily operational reporting
• Verify billing accuracy and support revenue reconciliation processes
• Ensure compliance with hotel procedures, guest security, key control and financial protocols
• Monitor front office presentation, standards and operational readiness

• Your CV is fully updated and accurate
• All employment dates are included
• Salary expectations and notice period are completed
• All required application fields are completed