Front Office Medical Administrator

SUMMARY:
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POSITION INFO:

Front Office Administrator seeking a professional and highly organised Front Office Administrator / Medical Receptionist tomanage the day-to-day front desk operations.

Proven medical reception experience within a medical practice, specifically ophthalmology.

Job Specification
Reception
Answering calls in a professional, courteous and effi cient manner
Take messages and ensure they are actioned by the relevant person
Maintain the issue logbook for all messages and matters that arise on a daily basis
Assist with phone, email or sms patients with feedback from doctor regarding messages left
Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients
Assist with preparing all fi les for following day’s appointments
Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations
Assist with checking that all patient details on fi le are still up to date and obtain new details if relevant
Open accounts and capture all relevant information accurately on system for new patients
Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit
Assist with obtaining patient results and related correspondence (lab results, radiology)
Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised
Providing quotations for all patient procedures
Prepare the theatre list bookings and pre-authorisations
Assist with arranging the Anaesthetist and Assistant for surgeries.
Ensure all clinical notes are captured on the patient fi les post-surgery
Keeping track of Assistant fees and payments made to them
Keeping track of cases where the doctor has assisted in surgeries
Assist with doctors’ reports, thank you letters (where necessary)
Keeping track of pharmacy accounts and stock per Doctor

Accounts
Bill patients accordingly and collect payment where necessary
Accept money (cash or card) write receipts
Allocate patient payments
Ensure all theatre billings have been completed by the doctor within 48 hours
Liaise with the Bureau on patient-related queries and assist with debt collection
Month-end processing
Daily banking given to the doctor
Maintain Petty Cash
Maintain attendance register

General
Schedule all admin-related appointments with the doctor and the various service providers
Liaise with contractors such as hospital technical department, IT specialists, Suppliers
Maintain all supplier contracts and agreements
Ordering stock from various places: pharmacies, stationers etc
Support of various marketing initiatives
Assist the doctor with all offi ce admin-related tasks
Maintaining the CPD register

Minimum Requirements
Matric or equivalant
Experience in a medical practice is essential
Solid administration skills
IT literate, with profi ciency in MS Offi ce, specifi cally Excel and Word
Professionally presentable
Above-average communication skills (written and spoken)
Above-average numeracy skills and attention to detail
Hands-on attitude
Strong IT skills and experience working with MS Offi ce
Bilingualism in English and Afrikaans is essential
Willing to assist after-hours with emergencies and arrangements when required
Driver's licence and own vehicle is essential

Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and thisinformation may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records is a pre-requisite in accordance with our client's internal policies.

Should you not have heard back within a two-week period, please assume that your application was unsuccessful.
All job postings are in accordance with our Client's BEE requirements. Please only send certifi cates when requested to do so