Receptionist – Bellville West

SUMMARY:
Are you a highly organised and adaptable individual who thrives in a fast-paced medical environment?
 
Our client in Bellville is looking for a strong multitasker who can confidently manage a variety of front-office and administrative responsibilities within a busy healthcare practice.
 
The role includes handling patient administration, telephonic enquiries, medical aid processing, diary coordination, and providing general practice support while maintaining professionalism and attention to detail under pressure.

POSITION INFO:
REQUIREMENTS

• Matric, or related qualification
• 5+ years of experience in an front office administrative role
• Computer literacy (Microsoft Office)
• Experience using GoodX or similar medical practice management software
• Knowledge of medical aid procedures and authorisation processes
• Understanding of COID / WCA administration processes
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Ability to work under pressure in a fast-paced environment
• High level of accuracy and attention to detail
• Professional telephone etiquette and customer service skills
• Handle confidential patient information responsibly

• Welcome patients and process consent documentation
• Create patient file and save documents (WCA/COID and private patients)
• Follow up on outstanding documents
• Import information received from the doctor and other documents on Goodx
• Check and explain medical aid benefits
• Check ICD 10 or PMB conditions, and sign patient forms
• Create patient file on Goodx 
• Process payments and issue a receipt
• Do rehab reports from Goodx once a month
• Upload bills on COIDLINK
• Reschedule appointments when necessary
• Manage emails and schedule theatre list appointments
• Manage office supplies and stationery