Front Desk Agent

Recruiter:

Ubuntu Resource Management

Job Ref:

JHB000113/Nyame

Date posted:

Thursday, October 1, 2026

Location:

Cape Town, South Africa

SUMMARY:
We are seeking a polished, professional and service-driven Front Desk Agent to join a luxury
five-star establishment. The successful candidate will be responsible for delivering a warm,
personalised and seamless guest experience, while maintaining the high service standards
expected within a five-star hospitality environment.

POSITION INFO:
Requirements:

Grade 12 or equivalent qualification.
Minimum 2–3 years' experience in a Front Office, Reception, Guest Services or similar
guest-facing hospitality environment.
Previous hands-on experience using OPERA Cloud is required.
Previous experience within a luxury or five-star hotel environment will be highly advantageous.
Proven experience delivering exceptional guest service within a high-end hospitality environment.
Excellent verbal and written communication skills.
Strong customer service orientation and refined interpersonal skills.
Computer literacy; experience with hotel property management systems will be advantageous.
Ability to maintain a high level of professionalism and composure in a fast-paced environment.
Professional appearance, polished presentation and a positive, service-oriented attitude.
Ability to work shifts, weekends, public holidays and evenings.

Key Competencies

Luxury Guest Service
Professionalism
Communication Skills
Interpersonal Skills
Attention to Detail
Problem Solving
Customer Focus

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