Customer Support Representative

Recruiter:

Network Recruitment

Job Ref:

ITA006073/Caity

Date posted:

Monday, July 20, 2026

Location:

Johannesburg, South Africa

SUMMARY:

Are you a customer-focused professional with strong problem-solving skills and a passion for technology? This is an exciting opportunity to join a growing support team where you can combine customer service expertise with technical investigation and data analysis.

POSITION INFO:

Company and Job Description

Join an innovative organisation that values exceptional customer experiences and operational excellence. This role offers the opportunity to work within a collaborative support environment where you will play a key role in resolving customer queries, investigating data-related issues, and ensuring a seamless client experience. You will be exposed to both customer engagement and technical problem-solving, allowing you to develop your analytical and technical capabilities while working alongside experienced professionals. The organisation promotes continuous learning and provides an environment where motivated individuals can grow their careers and expand their skill set.

Key Responsibilities:

Respond to customer enquiries via phone, email, and support platforms in a professional and timely manner
Investigate and resolve customer issues relating to products, services, and data discrepancies
Use SQL queries to analyse and troubleshoot customer-reported concerns
Communicate technical findings clearly to customers and internal teams
Escalate complex issues to relevant technical stakeholders when necessary
Maintain accurate records of customer interactions and resolutions
Perform data validation and analysis to identify inconsistencies and errors

Job Experience and Skills Required:

Relevant qualification or certification in IT, Customer Service, Data Analytics, or a related field advantageous
1-2 years' experience in a customer support, service desk, helpdesk, or customer-facing role
Exposure to technical support environments will be beneficial
Intermediate SQL knowledge, including writing queries and investigating data issues
Understanding of relational database concepts
Strong verbal and written communication skills
Excellent analytical and problem-solving abilities
Strong customer service orientation and professionalism
Experience with CRM or ticketing systems is advantageousExposure to software or SaaS environments beneficial
High attention to detail and accuracy
Ability to work effectively within a team environment
Eagerness to learn and develop technical skills

Apply now!
For more exciting IT vacancies, please visit:
/>We also specialise in recruiting for:
Software Developers (Back-End, Front-End, Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI/UX Professionals
Data Scientists & Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps & SecOps Engineers
Cybersecurity Specialists
SEO / Digital Designers
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Caitlin Ferley
Recruitment Consultant
Linkedin:

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