Customer Support Consultant

Recruiter:

HandPicked Recruitment

Job Ref:

PTA000290/MG

Date posted:

Wednesday, July 8, 2026

Location:

Pretoria, South Africa

Salary:

16000 Monthly

SUMMARY:
Area: Lynnwood
Working hours:
Monday to Friday: 08:00 – 17:00
After-Hours Support

Remote telephonic support until 21:00 on scheduled days

Weekend Standby

09:00 – 15:00 according to a rotating roster
Standby allowance of R750 per weekend

About the Company
Our client is a well-established and growing utility management company that provides professional support services to residential and commercial customers are looking for a friendly, organised and customer-focused Customer Support Consultant to join their close-knit team.
This is an excellent opportunity for someone who enjoys helping people, solving problems and working in a fast-paced environment where every day is different.

Job Overview
The successful candidate will provide first-line customer support to end-users regarding utility-related queries. This includes handling telephonic, email and WhatsApp enquiries, resolving customer issues efficiently and professionally, and escalating technical matters where required.
The role requires someone who remains calm under pressure, communicates exceptionally well and genuinely enjoys assisting people.

POSITION INFO:
Minimum requirements:

Matric (Grade 12)
2+ years' experience in a customer support, customer service or call centre environment
Experience within the utility management, property management or municipal services industry will be highly advantageous
Excellent communication skills
Proficient in Microsoft Word and Excel
Valid driver's licence and own reliable transport
Must reside in Pretoria or surrounding areas
Comfortable participating in an after-hours standby roster

Duties are, but not limited to:

Provide first-line customer support via telephone, email and WhatsApp
Assist customers with utility-related enquiries, including:
Power outages
Meter-related queries
Account enquiries
General utility support
Resolve customer queries professionally and within agreed service levels
Escalate technical or unresolved issues to the Operations Manager or second-line support
Liaise with internal departments to ensure prompt resolution of customer issues
Maintain accurate records of all customer interactions
Compile and assist with weekly reporting
Deliver exceptional customer service while maintaining professionalism under pressure
Assist with additional operational duties when required

Please note: Only shortlisted candidates will be contacted

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