Customer Support Agent

Recruiter:

FOUR POINT 0

Job Ref:

JHB000156/RY

Date posted:

Friday, January 30, 2026

Location:

Cape Town, South Africa

Salary:

R30 000.00

SUMMARY:
We are looking for a Level 1 Technical Customer Support Agent to join growing team.

POSITION INFO:
The Customer Support Agent is responsible for managing incoming customer interactions across phone, email, and other communication channels. The role ensures accurate information delivery, efficient order processing, and timely Level 1 issue resolution for sales, technical, and operational queries. This position is essential in upholding customer satisfaction and driving operational excellence.

Responsibilities

Manage and resolve customer queries via phone, email, and other communication platforms.
Provide clear and accurate product and service information.
Process orders efficiently in the system and liaise with relevant teams.
Conduct Level 1 troubleshooting and escalate unresolved issues when necessary.
Maintain comprehensive and accurate records of customer interactions.
Adhere to service level agreements and uphold quality standards.

Essential Requirements

NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
2+ years’ experience in a customer support role.
Strong verbal and written communication skills.
Ability to multitask and prioritise in a fast-paced environment.
Working knowledge of ERP and Workspace systems.
Experience in a technical or industrial environment.

Beneficial Requirements

Familiarity with sales order processing systems.
Problem-solving and conflict resolution skills.

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