Customer Support Agent

Recruiter:

Network Recruitment

Job Ref:

NES024981/PM

Date posted:

Thursday, March 5, 2026

Location:

Cape Town, South Africa

SUMMARY:

Here’s your chance to join a supportive and dynamic technical team in Cape Town North. If you’re passionate about helping customers, enjoy a busy work environment, and bring strong technical insight, this opportunity could be your perfect fit.

POSITION INFO:

Job & Company Description:

A leading organisation specialising in technical and industrial solutions is seeking driven Customer Support Agent to join their expanding support division. This role is central to ensuring seamless customer interactions by managing enquiries, processing orders, and providing Level 1 (L1) troubleshooting assistance across various channels.
You will be responsible for offering accurate and efficient support while maintaining high standards of professionalism, service delivery, and operational excellence. This is an excellent opportunity for individuals who enjoy problemâsolving, have strong communication skills, and want to grow within a structured technical support environment.

Education:

NQF Level 4 or equivalent qualification in Electrical, Mechatronics, or a related technical field.

Job Experience & Skills Required:

Minimum 2 years’ experience in a customer support or service desk role.
Strong verbal and written communication skills.
Ability to multitask, prioritise, and perform under pressure in a fastâpaced environment.
Working knowledge of ERP systems and Workspace tools.
Experience in a technical or industrial environment.
Ability to perform Level 1 troubleshooting and escalate issues appropriately.
Proficiency in managing customer interactions via calls, emails, and other communication platforms.
Accuracy in order processing and maintaining detailed customer records.
Adherence to service level agreements and quality standards.

Beneficial Requirements:

Exposure to sales order processing systems.
Strong problemâsolving and conflict resolution abilities.

Apply Now!

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