Customer Support & IT Support Desk Coordinator – CPT (Onsite)

Recruiter:

Datafin IT Recruitment

Job Ref:

218881518

Date posted:

Thursday, March 12, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

ENVIRONMENT:

A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling.

DUTIES:

Answer and manage incoming client calls professionally.
Log and manage support tickets through Zendesk.
Coordinate and schedule technician callouts and manage technician diaries.
Ensure tickets are updated and resolved within service timelines.
Maintain accurate client information within the CRM system.
Provide professional support to high-profile clients.
Act as the central coordination point between clients and technical teams.
Assist with general support desk administration and communication.

REQUIREMENTS:

Previous experience in a customer support, helpdesk, or service coordination role.
Experience working with ticketing systems such as Zendesk.
CRM experience is essential.
Strong client-facing communication and customer service skills.
Ability to handle high volumes of calls and support requests.
Highly organised with strong attention to detail.
Professional and confident when dealing with high-profile clients.
Ability to work well within a small team environment.

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