Clerk

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key Performance Area

Performance Outputs

Financial + Strategic

• Responsible for cash balancing in your drawer
• Laying and pay-out of bets
• Responsible for cash shortages in alignment with the Shortage/Overage Policy
• Ensure that your bet taken count is in alignment with branch projections

Operational  

• Responsible for the administration and paperwork including cash handover documents
• Responsible for safety and security of all assets under your control
• Responsible for the administration and paperwork for transfers to the Assistant Manager or Branch Manager

Customer + Relationship

• Providing excellent, good quality customer service at all times
• Ensuring that your workplace is clean and presentable for MWOS customers
• Ensure customers are aware of all bet types in order to increase customer satisfaction
• Ensure communication skills are good in order to provide information to customers clearly and concisely

Leadership + People

• Ensuring that breaches in policy is reported to the Assistant/Branch/Regional/HR Manager

Innovation

• Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department
• Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

• Stakeholder engagement
• Bilingual
• Achieving personal work goals and objectives
• Adhering to principles and values
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
• Record keeping skills;
• Strong customer service focus

Generic Competencies:

•  
• Inter and Intrapersonal Skills
• Communication Skills – written + verbal
• Problem solving skills
• Accuracy + Attention to detail

• Time Management Skills
• Co-ordination Skills
• Team Working Skills

• Professionalism
• Honesty + Integrity
• Innovative
• Patience + empathetic

Values

• Passion
• Proactive
• Accountability and Ownership
• Change
• Teamwork
• Service Excellence