COUPLES - Assistant Lodge Manager

SUMMARY:

• Delivering exceptional guest experiences from arrival to departure.
• Leading and motivating lodge staff through a hands-on management style.
• Overseeing Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
• Assisting with lodge administration, reporting and operational planning.
• Maintaining the highest standards of presentation and service throughout the lodge.
• Handling guest requests and resolving challenges professionally.
• Supporting and developing team members through coaching and leadership.
• Building lasting relationships with guests, colleagues and travel partners.

POSITION INFO:

• Previous experience in a luxury lodge or five-star hospitality environment
• A genuine passion for guest service and creating unforgettable experiences.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational and problem-solving abilities.
• Computer literacy and experience with hospitality management systems.
• Valid driver's licence.
• Rooms Division Experience
• Practical with some experience in maintenance
• Professional presentation and a positive, can-do attitude.
• A willingness to live and work in a remote bush environment.
  
  
  

  One partner should have experience in:

  • Lodge Operations
  • Guest Relations
  • Front Office
  • Food & Beverage
  • Housekeeping
  • Staff Management
  • Administration and Reporting

  The second partner should have experience in one or more of the following:

  • Safari Guiding (FGASA qualification advantageous)
  • Hospitality Operations
  • Food & Beverage
  • Maintenance
  • Guest Activities
  • General Lodge Management